Knowledge Based Economy in Singapore


C:UserssonyDesktopPark-Hyatt-Saigon-Exterior.jpgLobbyC:UserssonyDesktopcq5dam.web.720.405.jpegThe Exterior of 41

To: Ms Irene Lee

Prepared by: Rachel Lim Ying Pei


Knowledge-based monetary system is the model new ascending monetary system seen inside the updated world. Knowledge-related actions are literally acknowledged as the driving force of productiveness, monetary progress, wealth creation and keep employability all through all trades of corporations. The fashionable economics have progressively transferred from supplies consuming monetary system to knowledge and data based monetary system which may promote the monetary enchancment inside the present day.

Knowledge-based economics are based mostly on rising specialization, evaluation, innovation and finding out. The change in path of the knowledge-based monetary system is occurring on a world scale and had have an effect on the prevailing opponents between worldwide areas based mostly totally on supplies belongings are substituted by opponents based mostly on intangible belongings related to Human Sources, info and new utilized sciences. Knowledge-based economies require some very important requisites to develop to be precise and surroundings pleasant economies. These are the four pillars: Coaching and training, innovation, knowledge infrastructure, institutional regime.

Globalization has been an necessary concern for knowledge-based economies. The opening up of world markets and the internalization of commerce in info sectors have uncovered the economies to a worldwide opponents stage. The creation of world labor markets for terribly professional staff, the provision of funding capital and entry to latest experience, knowledge, ideas and data flows from all around the world have accelerated the transition to a knowledge-based monetary system.

By means of the years, the knowledge-based monetary system has develop to be necessary to Singapore. Singapore’s functionality to build up, create, disseminate and making use of of knowledge can be the important thing to keep up its monetary progress. Extra efforts that Singapore would want to work in path of are enhancement on its nationwide innovation system, entrepreneurship and education performance.

The emergence of the knowledge-based monetary system and the revolution in knowledge and communications experience (ICT) are rigorously interrelated. Most choices of knowledge-based monetary system are based mostly totally on the rising use of knowledge and communications experience. Knowledge and communications experience (ICT) gives the knowledge-based monetary system an trendy and completely totally different technological base that drastically changes the circumstances for the manufacturing and distribution of knowledge along with its coupling to the manufacturing system. The rise of the information and communications experience (ICT) has produced new industries, created new areas of demand and reworked of us strategies of working and residing.

As a multinational group inside the wine and spirits enterprise, Diageo has better than 36,000 proficient of us working and rising with its enterprise globally. Diageo is a British multinational alcoholic drinks agency headquartered in England and it is the world’s largest producer of spirits and a severe producer of beer and wine.

Diageo seeks to maintain up a range workforce throughout which the completely totally different contributions are made by all of their staff, by the variety of their experiences, personalities and views, which creates a rewarding and upsetting working ambiance. Diageo believes that having staff from completely totally different background helps the organisation to attain deeper insights into consumer needs and on the same time enhancing relationships with all their stakeholders.

Maximizing employee progress is a crucial lever to realize Diageo’s enterprise progress and on the same time embedding its organisation’s values. Diageo sturdy beliefs in standing by their values which are:

  • Being trendy – repeatedly looking for new ideas that may drive progress and gaining further in-depth insights on prospects’ perspective.
  • Giving staff the freedom to succeed – being open in communication on the same time allowing staff to unleash their full potential.
  • Being careworn and agile – always finding out, always on the lookout for enhancements inside the strategies of finding out.
  • Valuing each other – Search to be taught from numerous staff and their views and insights.

By embracing these set of behaviors in its staff, Diageo could have the power to extra its ambitions of enterprise, of us and communities.

In 1997, Diageo decided to determine thought-about one in all its regional locations of labor based in Singapore. All through that point of time, Singapore was one in all many affected worldwide areas struck by the monetary catastrophe in 1997 – 1998. By early 1999, Singapore monetary system was already displaying indicators of restoration, nonetheless the issue going by the monetary system as a result of it enters the twenty-first century is to keep up its file of virtually four a few years of extreme monetary progress. Diageo has to repeatedly change its job processes, restructuring of the organisation to harness new utilized sciences.

The transformations in path of the knowledge-based monetary system are altering on strategies how organizations are working. Although there are numerous changes inside the strategies of working, we’ll possible be drilling down into two important changes and issues with Diageo’s Human Helpful useful resource Division: Recruitment and database administration system.


For every organisation along with Diageo, the recruitment of potential candidates and having a licensed workforce is important to an organization’s functionality to assemble its enterprise and drive future progress. An organisation’s workforce normally drives the organisation productiveness, stage of effectivity and aggressive advantages is basically relying on the usual of its workforce.

The usual methods of recruitment utilized by Diageo to produce for potential candidates have been newspaper selling, employee referrals and recruitment corporations. Human Helpful useful resource Supervisor and hiring managers would spend many hours poring over software program letters and curriculum vitae.

Curriculum vitae acquired have been enter by the Human Helpful useful resource administrative assistant using the Microsoft excel spreadsheet. The Microsoft excel spreadsheet moreover serves as a database for all curriculum vitae. The storage of bodily copies of the curriculum vitae could possibly be retailer in ring recordsdata, making retrieval of functions robust to entry and kind by. Usually, there could possibly be a fallacious match of the chosen incumbents for the perform provided and this may resulted in worth, time and effort wasted. It’s as a result of the Human Helpful useful resource Supervisor would not have a clear understanding of how the perform will match into the final work picture of the organisation and unable to info the hiring managers on the selection course of that should be aligned with organisation targets.

With a function to upkeep with progress of Knowledge and communications experience (ICT) and purchase a aggressive edge over its rivals, organisation should strategize in Human Helpful useful resource capabilities to permit and assist the enterprise capabilities. Subsequently, it will be important that Human Helpful useful resource and enterprise capabilities have develop to be interrelated. Diageo’s present recruitment processes have improved tremendously and superior to a model of experience group as compared with the earlier. Recruitment is among the many specialised capabilities in Human Helpful useful resource Division. A resourcing supervisor perform has been created to drive the identification and recruitment of the easiest caliber candidates and provide the full cycle of recruitment processes. Hiring managers play a severe perform inside the recruitment course of and partnering with resourcing supervisor to work on sourcing and analysis aligned with the organisation’s strategic plan and normal enterprise needs.

BrassRing, a web-based recruitment-technology system has been launched to the enterprise to drive effectivity and upkeep with the rising demand on experience administration. Choices of BrassRing comprises requisition creation, processing and posting, resume trying, sorting and submitting, applicant workflow, interview scheduling and monitoring, candidate communications and reporting. The blending to BrassRing web-based recruitment-technology system enhance the rate in recruitment processes, incorporate managers into the hiring course of, worth effectiveness are achieved by the enterprise and low cost of 70% in non-strategic administrative duties permits Human Helpful useful resource Division to have further give consideration to enterprise strategic factors. BrassRing will pre-populate lots of the required fields inside the system when an digital mannequin of curriculum vitae is uploaded. Key advantages of storing curriculum vitae electronically are it is not as time consuming as paper-based submitting, candidates’ profile could also be merely accessed by anyone who require it and Human Helpful useful resource can determine quickly who has utilized for which positions beforehand fairly than having to dig by the pile of recordsdata. Producing and customizing of research from BrassRing for enterprise strategies and experience administration analysis could also be accessible at one’s finger strategies, the data permits the best administration to make recruitment decision.

From an organisation stage perspective, the introduction to this new system not solely contributes and price add on bettering processes nonetheless driving optimum ranges of success by shopping for extreme performing potential candidates inside the organisation.

With the implementation of BrassRing, recruitment processes have been streamlined and built-in with totally different capabilities of Human Helpful useful resource with broader enterprise capabilities.

Decentralizing and relooking on the capabilities of Human Helpful useful resource Division have been the preliminary integration in path of the trendy recruitment processes. Preplanning for the migration to the web-based recruitment-technology system, BrassRing, wanted to be made a minimal of two years in superior. The programmer and the Human Sources enterprise companions will work rigorously to guarantee that the system had met all of the exact needs and aligned with the enterprise targets. Each stage of the problem was equally significance and contributes to the final success of the model new system. Although the model new system may provided a clear return on funding, nonetheless there have been a lot of challenges confronted on the changes of the recruitment processes.

Human Helpful useful resource Division’s staff felt uncertainly and insecure on the model new changes, as they’d concerns that their perform is maybe made redundant or have difficulties in coping with the model new strategies of working processes and obsolescence of their present talents. In further of all these changes, Human Helpful useful resource Division’s staff felt pressurized and worn out having to run by each explicit individual bodily file on prime of their every day work cycle.

Diageo’s administration had concerns on the employees’ resistance to fluctuate inside the new experience system and recognizing behaviors that time out doable resistance will elevate consciousness of the need to take care of the concerns. To guarantee that the change is accepted, of us’s attitudes and behaviors must be influenced. The first measure that the administration had taken was to guarantee that the employees inside the Human Helpful useful resource Division have the required talents to take care of the model new system, by sending the employees by teaching on the capabilities new system. As a result of the teaching plan consists of a single session earlier to the software program program use, staff may neglect how the capabilities of the system work sooner than they’ve a chance to watch them. Subsequently, Elearning was launched to make the teaching program extra sensible, staff can take the refresher modules that they require and observe until mastery is achieved.

Having an open and environment friendly communication from the administration to the employees to assemble the case for why these changes are wished and serving to the employees to indentify the benefits that the change will carry to them as folks and optimistic impacts on their occupation. Diageo’s administration had engaged and empowered the Human Helpful useful resource group to contribute to the facet of the change that they’re going to deal with.

A weekly Human Helpful useful resource meeting had been set as a lot as accumulate strategies and seeks any regular strategies of enhancements. By displaying administration’s expertise of listening deeply and displaying empathy from the administration in path of the employees, it’s going to enhance morale and loyalty and letting the employees expressing their perspective in a non-judgmental ambiance will reduce the resistance to fluctuate. Half timers have been recruited to lighten the workload of the Human Helpful useful resource group by serving to the employees to vet by the paperwork and guarantee that the entire required knowledge have been exactly key into the excel spreadsheet.

Database Administration

Diageo’s standard methodology of submitting its staff’ non-public information file was saved by paper-based submitting system and there have been no digital copies of knowledge saved. Each Diageo’s employee had their very personal explicit individual file with their non-public paperwork, employment contracts, leaves software program and vital compliance varieties inside the folder. Time taken to entry the recordsdata have been very time consuming as a result of the Human Helpful useful resource administrative assistant would want to discover the file sooner than retrieving it from the submitting cabinet.

There could possibly be discrepancies between the required compliance varieties and the monitoring report if the information have not been updated nicely timed and exactly. Usually, if there is a misplacement of the compliance sort, Human Helpful useful resource would want to request for an extra signed copy from the employees and these would result in inefficiency and unproductively. Updating of knowledge from staff could possibly be robust as there have been no system to grab their particulars.

Monitoring of employee benefits’ akin to depart administration typically is a really taxing as every updates or changes wanted to be amended on the excel spreadsheet. The monitoring report was not up to date on account of typically Human Helpful useful resource was not educated of the depart software program.

Holding and sustaining these paper-based paperwork have been unnecessarily cumbersome and pricey. There are numerous wasted man hours spent on submitting, trying, retrieving and re-filing of paperwork.

With quick progress in Knowledge Know-how, it had drastically impacted one of the best ways organizations take care of paperwork. By altering from paper-base submitting into digital submitting system, storage and retrieval factors inherent in paper-basing submitting strategies have been resolved whereas concurrently decreasing enterprise costs. Following up on missing paperwork is on the individual consolation as time is simply not wasted on discovering the information as compared with paper-based submitting system.

Diageo has moreover utilized a custom-made Human Capital Administration system, HRIQ, which gives a unified secured platform for staff and managers with personalised content material materials to their perform. HRIQ will also be built-in with totally different core administration modules akin to depart, benefits and claims and beyond regular time and timesheet. The system moreover captured staff’ non-public knowledge along with their tutorial ranges, marital standing and dependent knowledge. Workers can substitute the system by providing an attachment of the supporting doc and Human Helpful useful resource will take a look on the doc provided and validate if the updating of knowledge should be accepted. Research which could be generated from HRIQ, could be utilized for monitoring of leaves utilization for reimbursement capabilities from the Central Provident Fund Board. Depart software program for Diageo’s staff is simply not a hassle, staff will merely select on the dates they want to apply for depart and an piece of email will possible be mechanically set off to inform their line supervisor of the request for depart software program. Line managers and staff within the an identical division could have the power to have calendar view of the depart schedules inside the division. This function permits Diageo’s staff to deal with their problem and deadlines further successfully and steer clear of battle with totally different co workers’ depart schedule all through peak seasons.

One in all many finest challenges that Diageo’s Human Helpful useful resource had encountered all through the transition to digital submitting system was the loss and misplacement of personal doc that was not transmitted to digital copies. Human Helpful useful resource administration assistant had frustrations as she was overwhelmed at work and uncertainties in incomplete paperwork of staff inside the digital submitting system contributed further stress on her. She has concerns on managing HRIQ system and her adaptability in path of the changes.

After addressing the concerns and issues with the Human Helpful useful resource administration assistant, Human Helpful useful resource supervisor rectify and resolve the issues by reaching out to Diageo’s staff and requesting them to supply Human Helpful useful resource scanned copies of their non-public knowledge akin to staff’ employment transfer and their dependant transfer for mass updating of knowledge inside the new system. A brief lived half timer was employed to work along with the Human Helpful useful resource administration assistant by guaranteeing that all the employees’ non-public folder inside the digital submitting system was full. Human Helpful useful resource supervisor will do the final word auditing on the employees’s non-public folder to be assured that all paperwork required are in place.

Human Helpful useful resource administration assistant glided by a ultimately teaching course on how the system works. HRIQ has delegated two of their staff to deal with Diageo’s account and assist to resolve any technical factors or troubleshoot points that the Human Helpful useful resource administration assistant had encountered. It was the start of a model new fiscal 12 months all through the implementation of HRIQ and there have been no implications on the annual depart migrations as any unutilized annual leaves will possible be forfeited.


One in all many important components that contribute to Singapore’s monetary competitiveness is the environment friendly harnessing of Abroad Direct Funding.

It is necessary for abroad organisations to introduce superior and sophisticated experience and know-how by the abroad direct funding processes