Information Technology essay example

Dedication I dedicate this report back to my household and colleagues each in attachment and faculty who’ve been very supportive all through the interval I’ve been on my attachment. Acknowledgments I’d want to recognize the vastly indebted help from the KPLC IT&T workers. They provided a heat reception of orientation in all operations and vastly devoted their treasured effort to information me all through my attachment interval. I additionally thank my supervisor Mr. Wanyonyi for guiding and helping through the attachment interval and in scripting this report. I thank the Almighty father for the great alternative and energy throughout this era. Summary This can be a report on my internship that I undertook in Kenya Energy and Lighting Co. Ltd Central Rift area IT &T division for the interval September-November 2009. It entails the actions and duties assigned to me throughout this era they concerned printer fault analysis and restore, software program set up and configuration, preventive upkeep, the taking of stock and restore and substitute.
CHAPTER ONE
Introduction

The Kenya Energy and Lighting Firm Ltd. (KPLC) is a restricted legal responsibility firm answerable for electrical energy transmission, distribution, and retailing in Kenya. The corporate is a nationwide electrical utility, managing electrical, licensing, billing, emergency electrical energy service, and buyer relations. It’s a Public restricted firm listed on the Nairobi Inventory Alternate (NSE) with the Authorities of Kenya proudly owning 51% and 49% by the general public within the type of share possession. KPLC was integrated in 1922 because the East African Energy & Lighting Firm (EAP&L). It modified its title to The Kenya Energy and Lighting Firm Ltd. (KPLC) in 1983. Earlier than a significant energy sector restructuring in 1997, KPLC managed all producing stations on behalf of the Authorities. At the moment, KPLC manages some diesel-generating stations that are owned by the federal government often called Unbiased energy producers (IPP), that are remoted from the nationwide grid in marginalized areas akin to Merti, Lodwar, and Baragoi.

2. The corporate’s predominant capabilities are carried out beneath varied divisions. These embody customer support, Distribution (Design and building, Operations and upkeep), Power Transmission, Human Sources & Administration, Transport & Provides, Finance, & Data Know-how, and Telecommunication. Inside Audit, Protecting Companies, and Communications departments fall straight beneath the Managing Director. The corporate has six administrative areas. These are; Nairobi Area, Mt Kenya Area, Coast Area, North Rift Area, Central Rift Area, and West-Kenya Area. All companies provided by the principle divisions are replicated in every space, which is headed by practical heads who report back to the Regional Supervisor. A Kenya Energy And Lighting Firm (Central Rift) workplace is positioned at Electrical energy Home alongside Moi Highway subsequent to Provincial Commissioner Places of work in Nakuru. It accommodates departmental workplaces inside the varied divisions, which carry out totally different capabilities. An instance of those departments is the IT & T division which handles ICT capabilities inside the firm. The Central Rift Area has different workplaces linked to it, represented diagrammatically as under:

Ravine
Maralal
Lancet
NAKURU
Narok
Nyahururu
Naivasha
KPLC Imaginative and prescient Assertion

To realize world-class standing as a top quality service enterprise enterprise in order to be the primary alternative provider of electrical vitality in a aggressive atmosphere. ” KPLC Mission assertion. “To effectively transmit and distribute high-quality electrical energy all through Kenya at cost-effective tariffs; to realize the best requirements of customer support, and to make sure the corporate’s long-term technical and monetary viability”.
KPLC core values. 

Buyer pushed
Teamwork
Outcomes-driven
Folks-focused
Empowerment Innovation
Professionalism
Equal alternative
Ethics/Integrity
Social duty
Setting pleasant

KPLC Inside Motto. “My firm my delight” KPLC Exterior Motto. “On public Service” KPLC’S Function. KPLC owns and operates your entire electrical energy transmission and distribution system in Kenya, and sells electrical energy to over 1 million prospects. The corporate’s key operations embody: Planning, designing, building, and upkeep of the distribution community? Customer support? Making certain enough transmission capability to fulfill demand
three. Group Particulars
four. Transmission and distribution KPLC is answerable for making certain ample transmission capability to take care of provide and facilitate high quality electrical energy. It additionally develops and maintains the distribution networks and passable companies to the shopper. The mixed community of transmission and distribution strains stretch for greater than 23,000 kilometers throughout the nation. Electrical energy is transmitted at excessive voltages. In Kenya, electrical energy is generated between 11 and 15kV. The electrical energy is then stepped as much as 220kV or 132kV for transmission to sub-stations giant energy customers. It’s then stepped all the way down to 66kV, 33kV and 11kV at varied feeder factors for distribution to customers. Giant industrial and industrial prospects are equipped at these excessive voltages. The electrical energy is stepped all the way down to 415v/240v for different customers.
5. Demand and Provide of electrical energy: Demand for electrical energy in Kenya stands at round 825 MW. Nonetheless, the nation has an put in producing capability of greater than 1,200 MW, although typically about 15% of that is often unavailable attributable to drought and shutdowns of producing vegetation to facilitate repairs and Upkeep.
6. Organizational Construction Central Rift (Nakuru).
7. IT & Telecommunication DIVISION IT & T is a division that’s divided into two departments; IT and telecommunication. Data Know-how. This division handles all laptop (Laptop’s and servers), information Communication, Software program points, and recommendation on all of the issues that’s associated to IT. Telecommunication. The perform of this Division is to supply an environment friendly and dependable communication system inside the firm and different areas. This Contains Radio Communication, Telephony and Communication by PLC.
eight. IT & T Coverage Doc. Because the first version was written within the Yr 2002, various enhancements have been made and the ICT expertise retains altering for the higher. This second version of the ICT Coverage incorporates the modifications which were realized to this point. Included particularly are the “IT Evaluation and Motion Plan” doc. Data and Communications Know-how Coverage addresses safety points and the way to successfully apply and keep info techniques, thereby facilitating the safety of essential, priceless and confidential info along with its related techniques. Most individuals are more likely to acknowledge the influence and severity of the loss or theft of confidential designs for a brand new product. Nonetheless, they don’t at all times acknowledge the potential danger, and consequential end result, of seemingly ‘harmless’ actions, akin to copying software program or copying the company database onto their laptop computer laptop or not documenting modifications made to their techniques. The acquisition and set up of and software program require these concerned to contemplate fastidiously the Data Safety points concerned on this course of. Cautious consideration of the corporate’s enterprise wants is paramount, as it’s costly to make subsequent modifications.
9. Evaluation of person necessities versus the assorted benchmarks check outcomes will set up your best option of server/software program to be bought. Set up of latest gear should be correctly thought of and deliberate to keep away from pointless disruption and to make sure that the IT & T Coverage points are adequately coated. The problem of IT consumables is seemed into. These are costly and ought to be correctly managed each from an expense perspective in addition to an Data Safety perspective. Priceless objects ought to at all times be saved in a safe atmosphere to keep away from injury or loss.
10. Targets of IT. To offer environment friendly, efficient, and dependable communication techniques that meets and exceeds KPLC voice and information necessities. To make sure the provision of the communications techniques that exceed the set goal of 97% To repeatedly enhance the telecommunication techniques to fulfill and conform to the present world requirements. To make sure most buyer satisfaction within the IT division.
11. Imaginative and prescient for IT & T Division. We try to supply nothing however the very best means of knowledge and telecommunications companies to the corporate and the nation as an entire. 1. 6. Definition of IT & T Coverage. A algorithm, laws, procedures, and plans of motion for the administration of kit sources, and companies within the IT & T division.
CHAPTER TWO.
12. Duties and Actions. Throughout my attachment within the Data Know-how and Telecommunications (IT) division. the next are among the many duties I used to be designated to carry out.

Software program Set up.
Printer Fault Analysis and Repairs.
Antivirus Set up.
Preventive Upkeep.
Networking.
Person help.
Taking stock.
Restore and upkeep of assorted .

SOFTWARES

The next are the software program used within the varied departments and which I used to be uncovered to in set up and help.
Microsoft Home windows Server 2003.
McAfee Model eight. 5i
Microsoft workplace 2007
Energy Builder
Oracle 9i
SQL Server
AutoCAD.
SPS (Strategic Planning System).
Adobe reader

13. Hardware PCs Ups. Server: Cisco routers, switches Printers. HHS. Community cables.
14. Data techniques a). ICS (Built-in Buyer Service Utility) That is a web based System with a centralized Database located on the Head workplace. Utilized by Cashiers, Buyer Service Officers, and Meter Studying.
15. The Software program integrates various capabilities which are Contracting New Clients, Billing of Buyer, Money Assortment, and so forth.

a). DCS On-line(Design and Building System
b). That is a web based system interfaced with the ICS System which Design Engineers Use to do a costing of Service line Purposes. The identical can be used for reserving of Service line building Supplies from Shops Part.
c). DCS Offline (Design and Building System offline). An Offline system utilized by Designers to obtain jobs, design strains, and value tasks and later add the roles to the DCS on-line system after they full the job.
d). LCA (Native Assortment Utility). That is an offline Money Assortment Utility primarily utilized by Cashiers when the ICS System Fails. The transactions are saved regionally on a Batch file which is later downloaded to the Central Database.
e). TMS (Transport Administration System. This can be a system utilized by the Transport Division and Costing Part to maintain information of firm automobiles and their upkeep prices. Additionally used to maintain information on mileage returns and labor price returns.
f). LRA (Native Studying Utility) This can be a system designed to add and obtain meter studying information from the ICS system for billing. The HHS set is used for this goal related by way of COM1 port. This technique is utilized by the meter-reading part beneath the customer support division. This technique helps to find out how a lot the shopper has consumed and therefore the quantity to be charged.
g). Medicare Utility. This can be a system used to maintain the medical expenditure information of the KPLC staff and their dependents. It’s utilized by the human useful resource & administration division.
h). IMS (Incidence Administration System) That is an On-line System Utilized by the Operation and Upkeep Division to maintain monitor of Non permanent Energy line Break downs and buyer complaints on Blackouts and Voltage fluctuation.
h). EIS (Govt Data System. This can be a system interfaced with all different firm Methods and it gives the chief with summarized reviews to facilitate Determination making and Coverage formulation.
j). MDB (Administration Database System) This can be a system that summaries all of the operations within the ICS System and presents it in a report kind. Utilized by administration to watch efficiency.
ok). SAP (System Utility and Merchandise) This can be a System used within the Finance & Procurement Division. It retains Provider Information, Payroll Administration, and Firm Price range Administration, and so forth.
l). SCADA. This can be a system that’s used for Teleoperation on the facility station. This contains Telemetry and Switching, by the engineers on the Nationwide management heart to all of the manned and unmanned station.
m). Ripples System This technique is used to manage road lighting and water heaters. That is achieved by routinely various the frequencies on the facility

16. Information Community. The KPLC C/Rift has an in depth information community thus enabling it to have distributed techniques the place customers can entry community sources such because the databases which are centralized and different community sources akin to Printers. I used to be concerned within the set up of networks that could be a trucking and terminating cables and labeling of knowledge factors, configuration set up of community gear such because the routers, and switches of the cupboards. WAN for C/Rift TKL KDN On the finish of every modem there’s a Router and a Change related to it to kind a community. Every Modem is related to the Router by a V. 35 Cable
CHAPTER THREE
17. Conclusion. Throughout my internship, I’ve actually gained quite a bit and I actually endeavored the commercial attachment mainly as a result of it granted me publicity and an opportunity to guage my potential. I used to be in a position to find out about many techniques and practices within the IT world. I additionally bought a chance to journey to totally different areas and work together with different individuals. I bought used to the working atmosphere.
18. Significance of this system to the attachment This system geared up me with the theoretical base which I used to be in a position to relate to the apply setting. I additionally gained interpersonal expertise and extensive information attributable to the truth that this system affords varied from various fields.
19. Significance of the coed studying I used to be in a position to be taught extra about , software program, and the knowledge techniques utilized in actual life. I’m able to work together with different workers and college students on attachment from varied establishments to share concepts.
20. Operations within the IT & T Division This contains the next.

Many of the customers will not be are keen to make use of the helpdesk system thus hindering correct service supply.
Many system administration help are centralized on the regional workplace thus inflicting delays in service supply.
Most of the customers will not be conversant with primary laptop operations.
Use of outdated machine which may be very sluggish. The corporate had many of the and software program which are within the IT world so I gained sufficient sensible.
The corporate provided attachment locations to many college students and so the was interplay amongst totally different college students.

Suggestions.

The group ought to have tint home windows or blenders to guard machines from direct daylight
Safety measurements ought to be applied
Single server unit ought to be supplied to assist in the machine administration in all labs
Tables within the labs are so uncomfortable within the sense that once you put the sit inside you might be unable to place legs

Reference

KPLC web site www.kplc.co.ke
Stima journal. Regional Supervisor Asst Supervisor Power transmission Eng. Income finance officer IT/T Eng Customer support Eng. Distribution Eng HR/Adm officer Transport Eng. Asst.
HR & Administration Telecom Asst distributor engineer.
As customer support, IT help. At Power Eng. Asst accountant. Customer support clerk. Power transmission technician. Income accountant. Distributor technician.
DTU DTU Gilgil Maralal Ravine Narok Nku Depot Lanet Nyahururu Molo Naivasha Nakuru R O U T E R